In private life, we try to induce or suppress love, envy, and anger through deep acting or emotion work, just as we manage our outer expressions of feeling through surface acting. This title examines two groups of public-contact workers: flight attendants and bill collectors.


Format Häftad Omfång 352 sidor Språk Engelska Förlag University of California Press Utgivningsdatum 2012-03-31 ISBN 9780520272941