This fifteen-unit course deals with the many situations in which hotel employees meet guests, including reception, restaurant and bar work, answering the phone, giving directions, dealing with guests'' problems, writing short e-mails and letters, suggesting places to visit and explaining how things work A Teacher''s Book and Audio CD are also available.


Format Häftad Omfång 112 sidor Språk Engelska Förlag Cambridge University Press Utgivningsdatum 2002-09-26 ISBN 9780521776899