Mastering difficult conversations with confidence.

You have to talk with a colleague about a fraught situation, but you''re worried that they''ll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that''s constructive—not combative.

Difficult Conversations walks you through:

• Uncovering the root cause of friction
• Maintaining a positive mind-set
• Untangling the problem together
• Agreeing on a way forward

Don''t have much time? Get up to speed fast on the most essential business skills with HBR''s 20-Minute Manager series.

Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives—from the most trusted source in business.

Format Häftad Omfång 128 sidor Språk Engelska Förlag Harvard Business Review Press Utgivningsdatum 2016-02-16 ISBN 9781633690783