
How To Run A Great Hotel (häftad, eng)
279 kr
279 kr
Tis, 6 maj - ons, 7 maj
Säker betalning
14-dagars öppet köp
Säljs och levereras av
Buyersclub.se
Produktbeskrivning
This book is based on the premise that being good is just not good enough in today''s competitive environment. For hotel owners and managers who want to achieve lasting business success through a root and branch review of key processes, How To Run a Great Hotel is a ''must read''.
It will serve as a personal business consultant for the hotel professional, probing and testing their thinking across four critical themes which are proven to drive excellence. The content focuses less on day-to-day operations and more on big picture concerns such as strategy development, enhancing leadership skills, engaging employees and attaining customer focus, all of which are central to building a great hotel.
Without clear direction in these important areas to guide activities, ongoing daily effort can be counterproductive. It''s easy for hoteliers to lose sight of their goals when, engulfed by operational demands, they are often forced to just do rather than to think about what they are doing.
This book provides the reader with an opportunity to step back and take a fresh look at their hotel, no matter where it currently lies in its life cycle. The purpose of the book is to get them to question what it is they are doing, why they are doing it and to offer guidance on how they can make it even better.
The book is easy to read, practical, and action oriented. It will help the reader to define clear plans with measurable goals for improved personal and business performance.
Contents: Acknowledgements; Foreword; Preface; Introduction; Theme 1 - Define Direction; Chapter 1What is a strategic map and how can it help you to achieve excellence?; Chapter 2. How can you create a strategic map for your hotel?; Chapter 3. How can you measure the impact of your strategic map over time?; Theme 2 - Lead to Suceed; Chapter 4. What does leading people actually involve?; Chapter 5.
How can you improve leadership effectiveness at your hotel?; Chapter 6. How can you measure leadership effectiveness over time?; Theme 3 - Engage Your Employees; Chapter 7. What does engaging your employees actually involve?; Chapter 8. What can you do to more fully engage your employees?; 9.
How can you measure employee engagement levels over time?; Theme 4 - Captivate your customers; Chapter 10. What is SERVICEPLUSONE and why is it important?; Chapter 11. How can you attain SERVICEPLUSONE at your hotel?; Chapter 12. How can you measure the impact of SERVICEPLUSONE over time?; Make it Happen; Theme 1 - Define Direction; Theme 2 - Lead to Suceed; Theme 3 - Engage Your Employees; Theme 4 - Captivate Your Customers; Looking ahead; Tools and Resources; Index.
Format Häftad Omfång 272 sidor Språk Engelska Förlag Little, Brown Book Group Utgivningsdatum 2009-07-24 ISBN 9781845283469
Artikel.nr.
77225805-7af0-5f72-89be-dbded5c99ec4
How To Run A Great Hotel (häftad, eng)
279 kr
279 kr
Tis, 6 maj - ons, 7 maj
Säker betalning
14-dagars öppet köp
Säljs och levereras av
Buyersclub.se
Liknande toppsäljare

Apple AirPods Pro (2nd Generation) USB-C
2 559 kr
Tidigare lägsta pris:
2 750 kr

Elkickbike för vuxna AOVOPRO M365 Scooter - 350W - 10.5Ah - Svart
2 159 kr
Tidigare lägsta pris:
2 399 kr

3-pack ersättningsblad för Philips OneBlade för män
199 kr
Tidigare lägsta pris:
209 kr

Sony PlayStation DualSense - White (PS5)
798 kr
Tidigare lägsta pris:
847 kr

Laddare för iPhone 15 / iPhone 16 + 2M kabel Snabbladdare USB-C till USB-C
99 kr

Vattenfontän solcellsdriven 16 cm solcellsfontän vatten fontän utomhus Svart
149 kr
Tidigare lägsta pris:
236 kr

iPhone kompatibel Plug & Play hörlurar iPhone X/11/12/13/14
99 kr
Tidigare lägsta pris:
119 kr

2-i-1 Elektrisk Rakhyvel för Kvinnor, Vattentät, Bikinitrimmer, Dubbelhuvud, Typ-C Rosa
234 kr

Apple AirPods 4 Wireless In-ear
1 574 kr
Tidigare lägsta pris:
1 578 kr

FENCHILIN Hollywood sminkspegel med belysning Spegel med lampor Bordsplatta Väggfäste Vit 58 x 46cm
895 kr
Rekommendationer för dig

Laddare till Samsung 25W - Snabbladdare USB-C - Strömadapter+Kabel 1M
99 kr
Tidigare lägsta pris:
119 kr

Snabbladdare Garmin Klockor - Universal Laddare
51 kr

UNIQ XL Hollywood Spegel med 15 LED-lampor och touch-funktion - sminkspegel med belysning - hollywoodspegel
795 kr
Tidigare lägsta pris:
849 kr

Sovhörlurar – Pannband & Ögonmask med Bluetooth Hörlurar
179 kr
Tidigare lägsta pris:
249 kr

Samsung Galaxy Tab A9+ Wifi 64GB Svart
2 002 kr
Tidigare lägsta pris:
2 150 kr

Öronkuddar för Bose QuietComfort - QC35/QC25/QC15/AE2 Hörlurar SVART
95 kr

Gräsmatteluftare - Spikskor för att lufta gräsmattan
199 kr

Apple AirPods Pro (andra generationen) 2023 med MagSafe-fodral (USB-C)
2 558 kr

PS4 Handkontroll DoubleShock Trådlös för Play-station 4
249 kr
Tidigare lägsta pris:
269 kr

Kompatibel iPhone snabbladdare USB-C strömadapter 20W + 2m Kabel
119 kr
Tidigare lägsta pris:
129 kr