Suitable for those who work with people in conflict, this title explores the theoretical underpinnings of conflict as it relates to cognitive, emotional, and behavioral dimensions. It includes personal stories and examples that provide practical skills in communication and negotiation, including how to deal with power and cross-cultural issues.


Format Inbunden Omfång 384 sidor Språk Engelska Förlag John Wiley & Sons Inc Utgivningsdatum 2012-04-10 ISBN 9780470613535