In an information-based economy, organizations need to create an environment and a culture that support the reuse of knowledge across the company. This book illustrates what knowledge management is and how it can benefit an organization, as well as how to reduce knowledge isolation and stop the constant seeping of valuable knowledge from an organization. After presenting an overview of the subject, the book drills down into the processes, best practices, and technologies for unlocking an organization’s knowledge assets.

Key Book Benefits:

Shows why knowledge management concerns decision makers, discusses which activities produce knowledge capital, and provides a business justification for adopting knowledge management practices

Introduces the Microsoft® approach to knowledge management, talking about communities of practice, how workers share knowledge through portals, and how employees can use the system to better manage knowledge assets

Discusses knowledge taxonomies and repositories, including how to build and maintain a repository and share knowledge assets from it

Details technical and deployment aspects of knowledge management solutions: software investments, software interaction, integration with existing software, costs, deployment time, resource expectations, and where IT staff can go for further information