What is a difficult conversation? Asking for a pay rise, saying ''no'' to your boss or spouse, confronting a friend or neighbour, asking a difficult favour, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive?

Based on fifteen years of research and consultations with thousands of people, DIFFICULT CONVERSATIONS pinpoints what worksUse this ground-breaking, step-by-step book to turnyour difficult conversations into positive, problem-solving experiences.

Format Häftad Omfång 272 sidor Språk Engelska Förlag Penguin Books Ltd Utgivningsdatum 2000-05-25 ISBN 9780140277821