This textbook reviews and systematically presents the use of the Internet in public administration and politics. Further, it employs a process-oriented layer model to define the opportunities for exchange and participation for all stakeholder groups, covering the following topics: eAssistance, eProcurement, eService, eContracting, eSettlement, eCollaboration, eDemocracy, and eCommunity.

In turn, real-world case studies demonstrate the practical applications in industry, administration and research.

The second edition of this book has been completely revised and extended, and includes several new case studies. It offers a valuable asset for students in Business, Economics and Political Sciences courses, as well as practitioners interested in emerging opportunities for digital exchange and participation in the knowledge society.

Format Inbunden Omfång 261 sidor Språk Engelska Förlag Springer Nature Switzerland AG Utgivningsdatum 2019-06-19 ISBN 9783030175849