Negotiating, influencing and persuading skills are vital to successful business relationships. Effective relationship skills are not inherent, but they can be learned by everyone, and with the right skills your employees will be better equipped to reach agreements with clients, suppliers or colleagues with less complications and stress. This toolkit provides all you need to create an effective training course. It provides valuable insights into adapting personal style, maintaining progress through the various phases of the negotiation, and developing skills at handling difficult issues such as conflict. The Toolkit can either be taught on each separate element or as linked skills.It contains: 29 practical exercises designed to help you develop skills - the exercises can be used for on-the-job training or for incorporating into existing training programmes; ready-made sample programmes each dealing with a specific issue to guide you through common pitfalls useful and informative handouts to support the activities and aid understanding; a self-audit to check current skills levels; and, information on post-exercise learning processes to sustain transfer of skills to the workplace. All of the tools are provided electronically so that you can customise a training course to suit your own requirements, saving hours of preparation time and allowing your course to remain fresh, engaging and highly professional.