From restaurants to resorts, the hospitality industry demands strong operations management to delight guests, develop employees, and deliver financial returns. This introductory textbook provides students with fundamental techniques and tools to analyse and improve operational capabilities of any hospitality organization.


Format Inbunden Omfång 280 sidor Språk Engelska Förlag Emerald Publishing Limited Utgivningsdatum 2021-06-10 ISBN 9781838675424