All professionals need strong interpersonal skills as they are a fundamental requirement in any business environment. This book specifically addresses the application of those key skills within professional job roles and the IT industry. It forms a comprehensive and practical reference manual relevant to a huge variety of situations.

Topics include: building rapport; team working; leadership; negotiation; managing conflict; presentation skills; coaching and mentoring; and problem solving.


Format Häftad Omfång 256 sidor Språk Engelska Förlag BCS Learning & Development Limited Utgivningsdatum 2012-12-13 ISBN 9781906124915