All you need to understand the dynamics of conflict -- and the joy of resolution

The rapid rate of change in the workplace and among families often leads to conflict and confrontation which can undermine productivity and poison relationships.

The Joy of Conflict Resolution helps readers understand conflict and why it arises through the lens of the "drama triangle" of victims, villains and heroes. In an accessible, engaging and light-hearted style that uses stories and humor to explore potentially emotionally charged situations, it provides proven and practical skills to move beyond confrontation to resolve conflicts collaboratively

Format Häftad Omfång 208 sidor Språk Engelska Förlag New Society Publishers Utgivningsdatum 2004-05-20 ISBN 9780865715158