McGraw-Hill Education
Customer Service Skills for Success ISE (häftad, eng)
826 kr
826 kr
Få kvar
Fre, 3 jan - tis, 7 jan
Säker betalning
Öppet köp till och med 7/1-25
Säljs och levereras av
Buyersclub.se
Produktbeskrivning
Lucas’ top-selling and award-winning Customer Service 8e has been revised to reflect the demands of customer service today. Chapters are divided into three parts, focused on key aspects of customer service: 1) The Profession 2) Skills for Success, and 3) Building and Maintaining Relationships, and Retaining Customers.
Throughout the text, readers discover tips for implementing proven customer service strategies, case scenarios, and activities to help apply concepts to real-world situations.
Customer Service 8e addresses many market changes such as the impact of the COVID-19 pandemic, working in remote teams and greater focus on customers with disabilities with featuring several companies such as Amazon, Target, American Express and ChipotleStudents will practice putting concepts into action through our integration digital learning platform, Connect. Connect provides revised case analyses that challenge students to apply what they’ve learned to real-world scenarios featuring companies such as Zappos, Ben & Jerry’s, and Southwest Airlines.
Additionally, Connect has role-playing application-based activities to help students demonstrate understanding of the key elements that will make customer interactions more successful and revised Language Toolkits geared toward helping students develop an understanding of key terms.
Format Häftad Omfång 992 sidor Språk Engelska Förlag McGraw-Hill Education Utgivningsdatum 2022-04-20 ISBN 9781265037536
Throughout the text, readers discover tips for implementing proven customer service strategies, case scenarios, and activities to help apply concepts to real-world situations.
Customer Service 8e addresses many market changes such as the impact of the COVID-19 pandemic, working in remote teams and greater focus on customers with disabilities with featuring several companies such as Amazon, Target, American Express and ChipotleStudents will practice putting concepts into action through our integration digital learning platform, Connect. Connect provides revised case analyses that challenge students to apply what they’ve learned to real-world scenarios featuring companies such as Zappos, Ben & Jerry’s, and Southwest Airlines.
Additionally, Connect has role-playing application-based activities to help students demonstrate understanding of the key elements that will make customer interactions more successful and revised Language Toolkits geared toward helping students develop an understanding of key terms.
Format Häftad Omfång 992 sidor Språk Engelska Förlag McGraw-Hill Education Utgivningsdatum 2022-04-20 ISBN 9781265037536
Artikel.nr.
46dff2f6-f399-52bb-81b3-d7c4a2b02989
McGraw-Hill Education
Customer Service Skills for Success ISE (häftad, eng)
826 kr
826 kr
Få kvar
Fre, 3 jan - tis, 7 jan
Säker betalning
Öppet köp till och med 7/1-25
Säljs och levereras av
Buyersclub.se
Liknande toppsäljare
Izoxis
Nattlampa - Stjärnprojektor med LED-lampa - Astronaut
399 kr
4,0(1)
fredag, 27 dec
Sony PlayStation DualSense - White (PS5)
779 kr
4,4(198)
måndag, 30 dec
Apple
Apple Airpods (2nd Gen) with Charging Case
1 695 kr
3,0(3)
fredag, 27 dec
Generic
Knivset för Barn 6-delar - Barnvänliga knivar
149 kr
4,4(13)
måndag, 30 dec
Bright Beauty Vanity
Bright Beauty Vanity Namira - sminkspegel med belysning - hollywoodspegel - make up spegel - vit - dimbar med tre ljuslägen
899 kr
4,3(831)
måndag, 30 dec
INF
INF RCA till HDMI adapter / signalomvandlare Svart
99 kr
Tidigare lägsta pris:
116 kr
4,0(10)
måndag, 30 dec
24.se
Sällskapsspel med magnetiska stenar med intelligensutmaning
159 kr
Tidigare lägsta pris:
169 kr
4,6(54)
måndag, 30 dec
Fenchilin
FENCHILIN Stor Hollywood sminkspegel med belysning USB Bordsskiva Väggfäste Vit spegel 80 x 58 cm
1 611 kr
4,5(152)
måndag, 30 dec
Apple
Apple AirPods (andra generation) med Lightning-laddningsetui
1 430 kr
3,6(78)
fredag, 27 dec
Vitu
Cocktail shaker Set - Rostfritt stål Silver 5 dela
149 kr
Tidigare lägsta pris:
179 kr
4,2(13)
måndag, 30 dec
Rekommendationer för dig
Otego
Magnetic Tiles - Magnetiska Byggklossar - 40 Delar - Bygg Magneter
179 kr
3,5(2)
måndag, 30 dec
Game Controller
PS4 Handkontroll DoubleShock Trådlös för Play-station 4
279 kr
3,8(85)
tisdag, 7 jan
Ralph Lauren
RALPH LAUREN BIG PONY 2 PINK EAU DE TOILETTE 50ML
351 kr
4,1(18)
fredag, 27 dec
Bright Beauty
Bright Beauty Vanity Namira - sminkspegel med belysning - hollywoodspegel - make up spegel - vit - dimbar med tre ljuslägen
899 kr
4,4(43)
måndag, 30 dec
Generic
Shiatsu Massage - Masserar nacke, axlar & rygg
349 kr
Tidigare lägsta pris:
379 kr
3,9(7)
måndag, 30 dec
Vitu
Galaxy Nattlampa / Rymdlampa Stjärnprojektor med Bluetooth Högtalare
249 kr
3,7(139)
måndag, 30 dec
Generic
Stor Bilbana för Barn - Dinosaurie
399 kr
4,4(41)
fredag, 27 dec
ICERANGERS
Uppladdningsbara värmehandskar - Värme vantar håll värme vinter 5V 6000mah
649 kr
5,0(1)
måndag, 30 dec
INF
INF Cocktail set Dubbel shaker 750ml Rostfritt stål Silver 10 delar
269 kr
Tidigare lägsta pris:
399 kr
4,6(54)
måndag, 30 dec
Generic
Gaming Musmatta med LED-ljus - 80x30cm - RGB
249 kr
4,6(25)
måndag, 30 dec