Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a 'good' and 'bad' service and describing the common elements within all services that mean they either work for users or don't.

A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.

ÖVRIGT:
Mediatyp: Bok
Bandtyp: Häftad
Författare: Lou Downe
Förlag: Laurence King Publishing Ltd
Språk: Engelska
Mått (bxhxd): 130x194x18 mm
Vikt: 330 gram
Illustrerad: Nej

Streckkod: 9789063695439
SKU: 931214