This book captures a year's worth of learning about service automation based on a survey, in-depth client case studies, and interviews with service automation clients, providers, and advisors. It gives a balanced, informed and compelling view on gaining the many benefits, as well as managing the downsides, of present and future technologies.


Format Inbunden Omfång 304 sidor Språk Engelska Förlag SB Publishing Utgivningsdatum 2016-02-12 ISBN 9780956414564