Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users.

Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don''t.

A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.


Format Häftad Omfång 224 sidor Språk Engelska Förlag BIS Publishers B.V. Utgivningsdatum 2020-02-10 ISBN 9789063695439