Mastering Civility

Name: Mastering Civility
SKU: 9781478947899
Price: 269 SEK
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Produktbeskrivning

"The most useful, well-written, and emotionally compelling business book I have read in years. I couldn''t put it down." -- Robert I. Sutton, Stanford Professor and author of The No Asshole Rule "A must-read for every leader in their field." -- Daniel H. Pink, bestselling author of To Sell is Human Incivility is silently chipping away at people, organizations, and our economy. Slights, insensitivities, and rude behaviors can cut deeply. Moreover, incivility hijacks focus. Even if people want to perform well, they can''t. Customers too are less likely to buy from a company with an employee who is perceived as rude. Ultimately, incivility cuts the bottom line. In Mastering Civility, Christine Porath shows how people can enhance their influence and effectiveness with civility. Combining scientific research with fascinating evidence from popular culture and fields such as neuroscience, medicine, and psychology, this book provides managers and employers with a much-needed wake-up call, while also reminding them of what they can do right now to improve the quality of their workplaces.

Artikel.nr.

99c6a9e2-e595-5a50-ab24-b88f3d1b7ba6

Egenskaper
Slag	Ekonomi
Språkversion	Engelska
Antal sidor	240 sidor
Publiceringsår	2016
Bokomslagstyp	Pocket

Mastering Civility

269 kr

I lager

Fre, 11 sep - tis, 15 sep

Hemleverans

Säker betalning

14-dagars öppet köp

Säljs och levereras av

BookOutlet.se

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